Frequently Asked Questions
Everything you need to know about your RingConn smart ring experience.
How do I choose the correct ring size?
We recommend ordering our free Sizing Kit first. Wear the sample ring for 24 hours to ensure a comfortable fit, as finger size can change slightly throughout the day.
Is the RingConn smart ring waterproof?
Yes, RingConn is rated IP68 and 5ATM waterproof, meaning it is suitable for swimming, showering, and handwashing. However, we do not recommend it for deep-sea diving.
How long does the battery last on a single charge?
The RingConn smart ring typically lasts up to 7 days on a single charge. The included portable charging case can provide multiple full recharges, extending total usage to over 150 days.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase or need a different size, you can return the product in its original condition within 30 days of delivery.
Do I need a monthly subscription to view my health data?
No, RingConn does not require any monthly subscription fees. You have full access to all your health metrics and insights through our mobile app for free.
How long does shipping take?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email.